Refund policy

Returns & Exchanges

Products may be returned or exchanged, provided they are in the same condition as when received. You have 30 days from delivery to request a return or exchange. Requests made after 30 days will not be accepted. Your return must be mailed within 30 days of delivery or within 7 days of receiving your return label, whichever is later. It’s safest to decide early whether your picks are keepers, as there will be no exceptions to these deadlines.

Original and return shipping costs are the responsibility of the customer and will be deducted from the refund amount, with the following exception:

For US orders only, shipping on your first return or exchange is on us (expedited shipping costs are not covered).

If it's a return: on a US order placed with standard shipping, we refund the cost of your product(s) plus both the original and return shipping, so your cost is zero. If you chose expedited shipping, we refund the cost of your product(s) and the return shipping only.

If it's an exchange: Token pays both the return shipping and standard shipping on your replacement product(s). You will be either charged or refunded the difference in price, if any, between what you return and what you receive.

For subsequent returns or exchanges, original and return shipping costs are the responsibility of the customer, per the standard policy.

To initiate a return or exchange, go to change.tokenmade.com and enter your order details. In most cases, you will receive a pre-paid return label by email within 1 business day of submitting your request. Print the label and affix it to the original envelope or envelope of adequate dimensions.

Refund Processing: Once we receive and inspect the returned product(s), we will notify you of the approval or rejection of your refund. In most cases, approved refunds will be processed within 1 business day to the original payment method.

Contact Us: If you have any questions about these policies, please reach out to us at contact@tokenmade.com.